I should have a concert review of the great Tragically Hip here this morning, but a couple of days ago I received a nondescript message from our good friends at Ticketmaster stating thusly:
Hello, this is Ticketmaster Customer Service with an important alert for your upcoming event. The Tragically Hip scheduled at The O'Shaughnessy on Tuesday, November 03, 2009, at 7:30 pm, has been cancelled.
Your credit card will automatically be credited the ticket price and convenience charges, and should post to your account within 7 to 10 business days. Please note, the $4.25 per order processing fee, any ticketFast, or UPS delivery charges and in-store pick up charges are non-refundable.
So I go to The Hip's website, and here's what I get:
Due to the Flu, the shows in Denver, CO. and Saint Paul, MN have been canceled. The band expects to resume touring on Friday as scheduled.
A couple of things that tick me off:
1) I have to go on to their site to find out that the band has been struck with the flu and has cancelled Minneapolis and Denver. Not much beyond that. Certainly no "sorry" and absolutely no word on a potential reschedule, or that they're even working on it. The communication here was poor at best. I recognize that there's a lot going on when a show gets cancelled, but come on. As a marketer, this kind of stuff makes me cringe.
2) Since I bought 3 tickets, I'm out $12.75. For absolutely nothing. Someday, someday, Ticketmaster will get what it deserves. This is just one more reason why I absolutely despise that entity.
Don't get me wrong - I still love the Hip; they remain in my top 10 of favorite bands. If they come back, I'll be first in line to get tickets. But this experience leaves me a little cold.
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They need to "apologize" for having the flu??
ReplyDeleteNope. But a simple "sorry we can't be there" takes 5 seconds to crank out and shows some appreciation for their fans.
ReplyDeleteRequired? By no means. Nice? Absolutely.