I've done my share of business and pleasure travel, and sometimes things don't go as planned. There was a terrible time we got bumped at the Minneapolis Westin, and then there was the terrible check in at the San Diego Hilton Bayfront (which was made good by their staff - in spades).
Most of the time, travel stories revolve around something bad happening. Very rarely does something good happen.
As part of Internet Retailer's annual show, my management team and I had reserved hotel rooms at the Chicago Hyatt on Wacker, and were checking in on the second day of the conference. Because of the conference schedule and a business dinner, we would be checking in after 10, and given my experience with the Westin, I feared they'd give our rooms away. I asked my admin to call hotel management to insure that we'd be guaranteed rooms as our check in would be late.
We did arrive at the hotel at 10:30, and to my surprise, three out of the four of us were upgraded to suites. Now, that means they were completely out of room inventory, but as long as I had a place to stay, that was OK with me.
I expected a room with a sitting area and a bedroom area. Here's what I got:
As you might have been able to tell, I was pretty happy. Plus, I had my share of wine with dinner.
Thanks, Chicago Hyatt. That's about the 6th time I've stayed with you in my career, and you've earned my Chicago hotel business going forward. You guys rock.
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