Caribou Coffee and Customer Service

After my brutal experience with Delta Airlines losing my firearm, I had achieved my fill of shoddy big-company customer service.  Hence, when I arrived at my local Caribou for my pre-ordered coffee which I got 2-3 times every week and found it not there waiting for me, I was more sensitive than usual.  

The reason why I pre-ordered was that I just want to pick up my black brew coffee without waiting for a long line of lattes and foo-foo drinks.  Yet, this morning my usual waiting order was missing - likely picked up inadvertently by an inattentive patron.  I was fired up to complain, but found the line too daunting and my work start time too near.

I departed, fired up like I slammed a triple espresso.  

I found my way to work and penned off a quick note to Caribou's customer service, demanding a refund.  Truth be told, I was spoiling for a fight.  I had it, and woe be to the customer service rep that chose to hide behind their corporate policy of "apologize, but don't give an inch."  I couldn't wait to get into it.

Instead, this is what I received:

Hi Yellowdog,

Thank you for contacting us.  Our apologies to you for the disappointment with your mobile app-order ahead order.  

We have refunded $2.60 to your account.  Your current balance is now:  $61.92.  

We have also added an any size coffee of the day perk to your Caribou Perks account for you to enjoy.  (perk expires 2/6/20)

If you have questions or need further assistance, please do not hesitate to call Customer Support at 1.888.227.426 select OPTION #4. Our phones are open Monday to Friday from 8:00am to 4:00pm Central Time.

Thank you for choosing Caribou Coffee!

Doris/Caribou Coffee Customer Relations
1.888.CARIBOU | 1.888.227.4268-Option #4
Monday to Friday from 8:00am to 4:00pm Central Time.

If Delta Airlines ever needs to hire some customer service agents, I know where they can find some...